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Identity Verification (KYC/AML)

How secure is the verification process?

Identity verification is a standard requirement for all investors on Potrise as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.

We take the security of your information very seriously.

When you submit your documents, they are sent securely via API to our trusted verification partner, Persona. Persona is an industry-leading identity verification service used by financial institutions worldwide.

🔒 Security Guarantee: Your personal information is encrypted during transfer and never stored by Potrise. You can also review Persona's privacy policy to understand how your information is handled.

My ID verification is still pending. What should I do?

If your ID verification hasn't cleared yet:

Step 1: Check Communications

  • Check your email or in-app notifications. Sometimes we may request additional documents or clarifications.

Step 2: Review Your Submission

  • Ensure your documents are valid, not expired, and the images are clear (no blur, glare, or cutoff).
  • Both sides of an ID must be visible if required.

Step 3: Wait for Processing

Most verifications are completed within 1–2 business days, but delays may occur if details don't match your profile.

Step 4: Contact Us If Needed

If it's been longer than 3 business days, reach out to our Investor Support team at support@potrise.com for an update.

What documents can I use for KYC?

For U.S. investors:

  • Driver's license
  • Passport

For international investors:

  • Passport or government-issued visa (in English and not expired)

For address verification (if requested):

  • Utility bill, bank statement, or official mail
  • Must be dated within the last 90 days
  • Must show your full name and address exactly as listed on your Potrise profile

⚠️ Common Rejections: Rejections usually happen when documents are blurry, cropped, or show glare. Make sure all four corners of your ID are visible.

Where do I upload my ID?

You'll be prompted to upload your documents directly within the Potrise app via your Verification Settings in the app. The process is guided step-by-step and only takes a few minutes.

Why do I need to verify my identity?

As a regulated investment platform, Potrise is legally required to verify the identity of every investor. This process:

  • Protects you against identity theft
  • Ensures investments are registered in the correct name
  • Complies with U.S. federal law (KYC/AML requirements)
  • Prevents fraud, money laundering, and other prohibited activities

💡 Additional Requirements: Sometimes we'll also ask for your Social Security Number (SSN) (or entity documents if investing as a business). This helps ensure your identity is unique and that we're able to issue proper tax forms and ownership records.

How do I know this is secure?

  • Your documents are transferred securely to Persona and reviewed by their system.
  • Potrise does not store copies of your ID.
  • If verification fails, you'll be notified and given the chance to resubmit.

⚠️ Important: If you choose not to provide valid identification, you cannot invest on Potrise.